The customer isn’t always right, unfortunately. The vast majority of customers are pretty friendly, but there’s a very vocal minority of super-rude individuals who can make your life hell if you let them.
Reddit user Amaranthinenightmare, who used to work at a popular department store and was incredibly stressed out, posted her story about dealing with an incredibly rude female customer who was having a go at her. Well, the Redditor had an incredibly witty comeback about the woman looking old, which shut her up for good. Amaranthinenightmare 1, Rude customer 0.
An annoying customer behaved very rudely with a department store employee
Image credits: Enriquecornejo (not the actual photo)
The employee had an epic comeback
When Amaranthinenightmare worked as a department store supervisor, she was covering somebody’s break at the registers when she was approached by a customer with a serious attitude. The straw that broke the camel’s back was when the woman started yelling about poor customer service after the supervisor rejected her unusable coupons.
“On the bright side, since it’s Tuesday I can still apply your senior’s discount! So at least you aren’t losing that one, right?” the Redditor hit back, which completely shocked the customer who replied that she wasn’t a senior. That’s when Amaranthinenightmare struck again, this time taking away the discount which amounted to a very sizeable 20 dollars.
The department store employee’s post went viral with over 26,900 people thinking it was interesting and engaging enough to upvote on Reddit. More than 530 people also commented on the story, while the Redditor also received a Platinum Award, 6 Gold Awards, and 4 Silver Awards. That’s enough to start her own virtual trophy case.
Positive Sharing argues that there are several reasons why the idea that the customer is always right is actually wrong, as it leads to bad customer service, ironically. According to the blog, treating customers as royalty is bad for company morale because it shows that you side with them and not your employees, who are the lifeblood of your business.
What’s more, this kind of thinking means that your company is ripe for abuse: we all know that some customers will do absolutely anything for a discount or a service that they wouldn’t normally qualify for. Also, the harsh truth is that not all customers are equally good for your business — it’s best to let some of them go if they’re abusive to your staff. Positive Sharing writes that putting employees first, rather than customers, results in the best possible results for everyone.
Have you come into contact with any rude customers at your work? Share your stories in the comments below, and let us know what you think is the best way to deal with them.
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