How can Starbucks ensure its racial-bias training actually helps a divided America?

After a racial incident that garnered national attention last weekend, Starbucks has required racial-bias training for all its employees. This move has the potential to positively impact America, but the company has an uphill climb.

Here's what happened. On April 12 a patron at a Philadelphia Starbucks captured a video of two black men being arrested, seemingly for doing nothing. The store manager called the police, saying the men had not bought anything and refused to leave. It turns out they'd only been in the store for two minutes and were waiting for a friend to order. The video quickly went viral, getting millions of views on Twitter and YouTube.  Read more...

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